Contact Us
Contact Us
Last Updated: September 20, 2026
We Are Here to Help
At kinovexa, we believe thoughtful customer support is an important part of a trusted shopping experience.
Whether you have a question about your order, need help understanding a product's features, dimensions, materials, capacity, compatibility, care, or intended use, need assistance with shipping or returns, or simply want to share feedback, our customer care team is here to help.
kinovexa is operated by Chengdu Jingcheng Hengyi Network Technology Co., Ltd.
How to Reach Us
Email Us
For questions about:
Orders · Product information · Product features and intended use · Dimensions and materials · Capacity and compatibility · Product care and maintenance · Coffee and tea accessories · Drinkware and serving products · Shipping and tracking · Returns and refunds · Damaged or incorrect orders · Collaborations · General inquiries
Please contact us at:
Email: service@kinovexa.com
Online Contact Form
You may also contact us through the Get in Touch form available on this page where provided.
You can provide:
Your name · Email address · Message or inquiry
For order-related questions, please include your order number so our team can assist you more efficiently.
For product-related questions, including questions about a pour-over dripper, coffee server, kettle, mug, teapot, tea infuser, tea cup set, serving tray, travel tumbler, insulated bottle, coffee canister, or travel coffee kit, please include the product name where possible.
If your question relates to damage, care, dimensions, product compatibility, heat-source compatibility, leakage, or a missing component, photographs may also help our team understand the issue more clearly.
Please do not submit passwords, login credentials, or complete payment-card information through the contact form.
Quick Assistance
Track Your Order
Once your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.
If your tracking information has stopped updating or your estimated delivery period has passed, please contact us and provide your order number.
Returns & Refunds
Eligible returns, refunds, and exchanges are handled according to our Refund Policy.
Before sending a return, please contact our customer care team to receive:
Return authorization · The applicable return-processing address · Return instructions
For voluntary returns, products should generally remain in a condition consistent with the requirements stated in our Refund Policy.
Where applicable, this may include:
Unused other than reasonable inspection where permitted · Undamaged · Clean and dry · Complete · Free from coffee, tea, beverage residue, odors, stains, food residue, or excessive wear · With original packaging · With applicable lids, filters, infusers, seals, accessories, instructions, and supplied components
For glass, ceramic, beverage-contact, insulated, storage, serving, or travel products, additional return-condition requirements may apply depending on the product and its condition.
Please do not send products directly to our registered company address unless kinovexa customer service specifically instructs you to do so.
Damaged, Defective, Missing or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
Please provide:
Your order number · A description of the issue · Clear photographs of the product · Photographs showing the issue · Photographs of all received components where relevant · Photographs of the packaging · The shipping label where relevant
Please retain the product, packaging, lids, filters, infusers, seals, inserts, accessories, and other included materials until our team provides further instructions.
For damaged glass or ceramic products, please avoid unnecessary handling of broken or sharp pieces.
Our customer care team will review the information and provide an appropriate solution according to the circumstances and applicable policies.
Product Information & Use
If you need help understanding a kinovexa product, our team can assist with questions concerning:
Product features · Intended use · Dimensions · Materials · Capacity where applicable · Included components · Compatibility · Brewing use · Beverage use · Product care · Cleaning and storage · Travel use · General product information
kinovexa offers products across three core collections:
Morning Brew · Tea & Table Ritual · Brew on the Go
Our current collection includes:
Ceramic pour-over drippers · Glass coffee servers · Gooseneck kettles · Double-wall glass mugs · Glass teapots · Tea infusers · Tea cup sets · Serving trays · Travel tumblers · Insulated bottles · Coffee canisters · Travel coffee kits
Because different products are designed for different brewing, serving, storage, and travel situations, product features, materials, care requirements, dimensions, compatibility, and recommended use may vary.
Please review the applicable product page and any included instructions before use.
Morning Brew Products
kinovexa's Morning Brew collection is designed around slower mornings and familiar everyday coffee rituals.
Products include:
StoneDrip Ceramic Pour-Over Dripper · ClearBrew Glass Coffee Server · SlowPour Gooseneck Kettle · DailyCup Double-Wall Glass Mug
If you have questions about:
Dimensions · Brewing compatibility · Filter use where applicable · Materials · Capacity · Heat-source compatibility where applicable · Cleaning · Storage · Intended use · General care
please include the applicable product name when contacting us.
For glass and ceramic brewing products, handle with appropriate care and discontinue use if cracked, chipped, broken, or materially damaged.
For kettles, review the applicable product information before using any heat source.
Tea & Table Ritual Products
kinovexa's Tea & Table Ritual collection is designed around slower steeping, serving, and table moments.
Products include:
StillLeaf Glass Teapot · SteepNest Tea Infuser · AmberCup Tea Cup Set · RitualTray Serving Tray
If you have questions concerning:
Capacity · Dimensions · Materials · Tea preparation · Infuser compatibility · Serving · Cleaning · Storage · General product use
please provide the applicable product name when contacting us.
For glass products, handle with appropriate care and discontinue use if chipped, cracked, or materially damaged.
For serving trays, avoid overloading and use reasonable care when carrying hot drinks or fragile drinkware.
Brew on the Go
kinovexa's Brew on the Go collection is designed for customers who want familiar coffee and beverage rituals while commuting, working, or traveling.
Products include:
CarryBrew Travel Tumbler · SipLock Insulated Bottle · BeanVault Coffee Canister · BrewCase Travel Coffee Kit
If you have questions about:
Product dimensions · Capacity · Lids and closures · Beverage use · Storage · Packing · Included components · Cleaning · Travel use · Care
please include the applicable product name when contacting us.
Travel drinkware should be closed correctly before carrying.
Descriptions such as “secure lid” or “leak-resistant” describe intended product features and do not mean that leakage is impossible under every condition.
Travel organizers and coffee cases should not be overloaded beyond reasonable use.
Product Care & Maintenance
Care requirements may vary depending on the materials, finish, construction, and intended use of the product.
For general care, customers should follow the instructions supplied with the applicable product and avoid methods that may cause unnecessary damage.
Depending on the product, this may include avoiding:
Harsh chemicals · Abrasive cleaning methods · Excessive heat · Sudden unsuitable temperature changes · Aggressive scrubbing · Improper soaking · Improper storage · Excessive force
If you have questions about:
Cleaning · Drying · Storage · Glass care · Ceramic care · Metal care · Lids and seals · Filters and infusers · Product components · General maintenance
please provide the product name when contacting us so our team can better assist you.
Glass, Ceramic & Brewing Products
Some kinovexa products require additional care because of their materials or intended use.
Glass Products
For products such as:
ClearBrew Glass Coffee Server · DailyCup Double-Wall Glass Mug · StillLeaf Glass Teapot · AmberCup Tea Cup Set
please follow these general precautions:
Handle carefully · Avoid impacts or excessive force · Inspect for cracks or chips · Avoid unsuitable sudden temperature changes · Clean according to applicable care instructions · Discontinue use if materially damaged
Do not assume that every glass product is suitable for direct stovetop heat, microwave use, dishwasher cleaning, or boiling water unless the applicable product information confirms that use.
Ceramic Products
For products such as the StoneDrip Ceramic Pour-Over Dripper:
Handle carefully · Avoid dropping or impact · Do not continue using cracked or chipped ceramic · Follow applicable cleaning instructions
Kettles & Hot-Water Products
For products such as the SlowPour Gooseneck Kettle:
Review heat-source compatibility · Follow applicable use instructions · Handle hot water carefully · Avoid overfilling · Discontinue use if materially damaged
Do not assume compatibility with every stove or heat source unless the applicable product information specifically confirms it.
If you have a product-specific question, please contact us before continued use.
Drinkware, Lids & Closures
Products such as the CarryBrew Travel Tumbler and SipLock Insulated Bottle may include lids, closures, seals, or detachable components.
Before use:
Check that components are correctly positioned · Close lids securely · Avoid overfilling · Inspect seals where applicable · Use suitable beverages · Handle hot drinks with care
If you experience unexpected leaking, difficulty with a closure, or another product issue, please contact us with:
Your order number · Product name · Description of the issue · Photographs or video where helpful
Missing Parts or Components
If your kinovexa product appears to be missing a component or accessory that should have been included, please contact us with:
Your order number · Product name · Description of the missing component · Photographs of the received contents and packaging where reasonably possible
This may include missing:
Lids · Filters · Infusers · Seals · Inserts · Handles or detachable pieces · Carrying components · Other supplied accessories
For products containing several accessories or components, please photograph all received parts so our team can compare them with the applicable product information.
Our team will review your request and provide further assistance.
Availability of individual replacement components may vary by product and is not guaranteed.
Company Information
Brand: kinovexa
Legal Entity: Chengdu Jingcheng Hengyi Network Technology Co., Ltd.
Registered Address: No. 3-204, Attached Building 3, Jinxing North Road, Wuhou District, Chengdu City, Sichuan Province
Email: service@kinovexa.com
kinovexa is an online retail store operated by Chengdu Jingcheng Hengyi Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the kinovexa online store.
Stay Connected
We love seeing kinovexa products become part of slower mornings, thoughtful tea tables, everyday coffee routines, and familiar rituals on the go.
Follow kinovexa for:
New collections · Coffee inspiration · Tea ritual ideas · Table styling · Travel brewing inspiration · Product updates · Everyday ritual ideas · Brand stories