Terms of Service
Terms of Service
Last Updated: September 20, 2026
Welcome to kinovexa. These Terms of Service govern your access to and use of the kinovexa online store (the “Site”) and any purchases made through the Site.
By accessing the Site, creating an account, or placing an order, you agree to these Terms of Service and the other policies published on the Site.
kinovexa is an online retail store operated by Chengdu Jingcheng Hengyi Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the kinovexa online store.
Brand: kinovexa
Legal Entity: Chengdu Jingcheng Hengyi Network Technology Co., Ltd.
Registered Address: No. 3-204, Attached Building 3, Jinxing North Road, Wuhou District, Chengdu City, Sichuan Province
Email: service@kinovexa.com
1. Intellectual Property & Content
All content available through the kinovexa online store, including product photography, videos, brand names, logos, descriptions, graphics, illustrations, packaging concepts, coffee and tea styling content, product presentation, website design, written materials, and other creative content, is owned by, licensed to, or lawfully used by kinovexa or the applicable rights holder and is protected by applicable intellectual-property laws.
We Welcome: You may share photographs or videos of your kinovexa products, coffee setups, tea tables, travel moments, and everyday brewing rituals on social media and tag us where appropriate.
We Prohibit: You may not copy, reproduce, modify, distribute, commercially resell, impersonate, scrape, republish, or otherwise misuse kinovexa images, logos, text, videos, designs, or other protected content without prior written authorization.
Nothing in these Terms grants you ownership of kinovexa intellectual property or any unrestricted right to use protected brand materials.
2. Accuracy of Information
We make reasonable efforts to provide accurate product descriptions, specifications, colors, dimensions, materials, finishes, included components, intended uses, features, and photography.
Actual product appearance may vary slightly because of:
Lighting · Photography · Screen settings · Device displays · Production variation · Material characteristics · Glass tint · Ceramic finish · Metal finish · Viewing conditions
Product dimensions may also vary slightly within reasonable manufacturing tolerances.
Please review the applicable product page carefully before ordering, including any available information concerning:
Product dimensions · Materials · Included components · Capacity where applicable · Brewing use · Care instructions · Heat or beverage-use information where applicable · Recommended use · Product-specific limitations
We reserve the right to correct errors in pricing, promotions, specifications, availability, descriptions, images, or other Site content.
If a material error affects an order already placed, we may provide an appropriate correction, replacement, cancellation, or refund.
3. Your Account Security
You may choose to create a kinovexa account.
You are responsible for:
Maintaining the confidentiality of login credentials · Providing accurate account information · Protecting your account from unauthorized access · Notifying us promptly of suspected unauthorized activity
If you suspect unauthorized activity involving your account, please contact:
4. Prohibited Conduct
You may not:
Use unauthorized bots, scrapers, or data-mining systems · Submit fraudulent orders, claims, payment information, chargebacks, or reviews · Gain unauthorized access to systems, accounts, or data · Copy or misuse kinovexa content · Introduce malicious software · Interfere with Site security or functionality · Impersonate kinovexa or another person · Use the Site for unlawful or deceptive activity · Violate applicable laws or regulations
kinovexa may restrict access, suspend accounts, reject transactions, or cancel affected orders where reasonably necessary and permitted by applicable law.
5. Pricing & Payments
Product prices, promotions, discounts, and availability may change before an order is accepted.
Submitting an order does not automatically constitute acceptance.
We may decline or cancel orders because of:
Product unavailability · Suspected fraud · Unsuccessful payment authorization · Incorrect product or pricing information · Invalid delivery information · Shipping restrictions · Other circumstances preventing reasonable fulfillment
If payment has already been collected for an order we cancel, the applicable amount will be refunded.
Payments are processed through third-party payment service providers. kinovexa does not directly store complete payment-card information where such information is processed by those providers.
Applicable taxes, shipping fees, duties, or other charges will be displayed during checkout where required.
6. Product Use, Care & Safety
kinovexa products include coffee-brewing accessories, tea accessories, glassware, drinkware, serving pieces, storage products, and portable coffee and beverage accessories designed around everyday coffee, tea, table, and travel rituals.
Our current collection includes:
StoneDrip Ceramic Pour-Over Dripper · ClearBrew Glass Coffee Server · SlowPour Gooseneck Kettle · DailyCup Double-Wall Glass Mug · StillLeaf Glass Teapot · SteepNest Tea Infuser · AmberCup Tea Cup Set · RitualTray Serving Tray · CarryBrew Travel Tumbler · SipLock Insulated Bottle · BeanVault Coffee Canister · BrewCase Travel Coffee Kit
Please review all applicable product descriptions, care instructions, intended uses, included components, beverage-use information, and warnings before use.
Ceramic Pour-Over Products
Products such as the StoneDrip Ceramic Pour-Over Dripper are intended for manual coffee brewing.
Before use, review the applicable product dimensions and brewing information to determine whether the dripper is suitable for the mug, server, filter, or brewing setup you intend to use.
Handle ceramic products carefully.
Do not continue using a ceramic product that is materially cracked, chipped, broken, or otherwise damaged.
Glass Coffee & Tea Products
Products such as the:
ClearBrew Glass Coffee Server · DailyCup Double-Wall Glass Mug · StillLeaf Glass Teapot · AmberCup Tea Cup Set
should be handled carefully because glass may break if dropped, struck, subjected to excessive force, or exposed to unsuitable conditions.
Discontinue use if a glass product becomes:
Cracked · Chipped · Broken · Materially damaged
Always follow product-specific information concerning beverage temperature, cleaning, and use.
Do not assume that all glass products are suitable for:
Direct stovetop heating · Open flames · Ovens · Microwaves · Dishwashers · Sudden extreme temperature changes
unless the applicable product information expressly states otherwise.
Gooseneck Kettles
The SlowPour Gooseneck Kettle is designed around controlled pouring for coffee and tea preparation.
Heating or heat-source compatibility may vary according to the applicable product configuration.
Before heating or using a kettle, review any available instructions relating to:
Permitted heat sources · Filling level · Handling · Pouring · Cleaning · Temperature use
Do not place a kettle on a heat source unless the applicable product information indicates that the kettle is suitable for that use.
Use reasonable care when handling hot water or heated surfaces.
Tea Infusers
The SteepNest Tea Infuser is intended for loose-leaf tea preparation.
Use the product only with beverages and brewing methods appropriate for its design.
After use, remove tea leaves and clean the infuser according to applicable care guidance.
Avoid excessive force that may deform or damage fine filtering components.
Serving Trays
The RitualTray Serving Tray is intended for ordinary serving, presentation, and organization of suitable coffee, tea, drinkware, and small table items.
Do not overload the tray beyond reasonable use.
Before carrying hot beverages:
Place items securely · Avoid overfilling cups or servers · Carry the tray carefully · Use both hands where appropriate · Keep the carrying path clear
The tray itself should not be treated as protection against spills, burns, or breakage.
Travel Tumblers & Insulated Bottles
Products such as the CarryBrew Travel Tumbler and SipLock Insulated Bottle are intended for portable beverage use.
Before carrying them inside bags, vehicles, or other enclosed spaces, ensure that lids or closures are properly fitted.
Descriptions such as “secure lid” or “leak-resistant” describe intended product features and do not constitute a guarantee that leakage can never occur under every condition.
Leakage may be affected by:
Improper closure · Overfilling · Damaged seals or components · Positioning · Wear · Beverage temperature · Use inconsistent with applicable instructions
Use reasonable care with hot beverages.
Before drinking, consider beverage temperature to reduce the risk of burns.
Coffee Storage Products
The BeanVault Coffee Canister is intended for coffee storage and countertop organization.
Descriptions such as “airtight-style storage” describe the intended storage design and do not guarantee preservation of coffee for a specific period.
Storage results may depend on:
Closure condition · Frequency of opening · Environmental conditions · Humidity · Coffee type · Storage practices
Use the canister only for suitable contents and follow applicable cleaning and drying guidance.
Travel Coffee Kits & Organizers
The BrewCase Travel Coffee Kit is designed to help organize compact brewing tools, coffee accessories, and suitable travel essentials.
Included components may vary depending on the applicable product configuration.
Before travel, review the current product page to understand what is included.
Do not assume that every accessory, liquid, coffee product, grinder, kettle, or other brewing item will fit inside the case.
Avoid overloading or forcing items into compartments.
Cleaning & Maintenance
Care requirements vary according to product materials and construction.
Follow applicable product-care instructions and avoid:
Harsh chemicals · Abrasive cleaning tools · Excessive force · Aggressive scrubbing · Unsuitable heat exposure · Sudden temperature changes where inappropriate · Improper soaking · Cleaning methods that may damage ceramic, glass, metal, seals, coatings, filters, or finishes
Where a product comes into contact with beverages, clean and dry it appropriately after use.
Do not assume that every kinovexa product is dishwasher-safe or suitable for full immersion unless the applicable product information specifically states this.
Product Lifespan
No specific product lifespan is guaranteed.
Longevity may depend on:
Frequency of use · Beverage exposure · Cleaning methods · Product handling · Storage · Travel conditions · Environmental conditions · Material type · General maintenance
Normal wear over time does not necessarily indicate a product defect.
7. Product Compatibility, Fit & Setup
Some kinovexa products may require compatibility with an existing coffee, tea, kitchen, travel, or drinkware setup.
Customers are responsible for reviewing applicable dimensions, capacities, intended use, and compatibility information before ordering.
This may be particularly relevant for:
Pour-over drippers · Coffee servers · Kettles · Teapots · Infusers · Travel tumblers · Insulated bottles · Storage canisters · Travel coffee kits
Before use, customers should consider:
Dripper and server dimensions · Mug opening dimensions · Filter compatibility where applicable · Kettle use and heat-source information · Infuser size · Bottle or tumbler size · Cup-holder or bag dimensions where relevant · Travel-case capacity
Where assembly, fitting, closure, positioning, or setup is required:
Follow the supplied instructions · Confirm compatibility before use · Avoid excessive force · Ensure lids or components are properly secured · Do not modify components without authorization
Improper use, incompatible components, unsuitable heat sources, excessive force, or unauthorized modification may result in damage and may affect voluntary return eligibility where permitted by applicable law.
8. Returns, Refunds & Shipping
Returns, refunds, exchanges, shipping, and delivery are governed by the applicable kinovexa policies.
Please review:
Refund Policy · Shipping Policy
For voluntary returns, product eligibility may depend on the condition and completeness of the item.
Products that have been materially used, damaged, altered, stained, cracked, chipped, modified, or returned with missing parts, lids, filters, infusers, accessories, instructions, packaging, or included components may not qualify for voluntary return where permitted by applicable law.
Products showing significant signs of beverage use, coffee or tea residue, odors, staining, washing, or other material signs of extended use may also have additional return-condition considerations.
Products damaged through misuse, unsuitable heating, improper cleaning, excessive force, accidental breakage after delivery, incompatible use, unauthorized modification, or failure to follow applicable instructions may also be excluded from voluntary return where permitted by law.
Mandatory consumer rights remain unaffected.
9. Privacy
Your use of the Site is also subject to our Privacy Notice and applicable privacy controls.
These explain how personal information may be collected, used, disclosed, retained, and protected.
Please also review our Your Privacy Choices page where available.
10. Third-Party Services
The kinovexa online store may rely on third-party services for functions such as:
Payment processing · Shipping and logistics · Website hosting · E-commerce functionality · Analytics · Customer support · Fraud prevention
These third parties may operate under their own terms and privacy practices.
kinovexa is not responsible for independent third-party services beyond the extent required by applicable law.
11. Site Availability
We work to maintain a reliable online shopping experience, but we cannot guarantee that the Site will always be available without interruption.
Temporary interruptions may occur because of:
Maintenance · Technical updates · Security requirements · Hosting issues · Network interruptions · Third-party service disruptions · Circumstances outside our reasonable control
We may modify, suspend, or update Site functionality where reasonably necessary.
12. Governing Law & Dispute Resolution
These Terms shall, to the extent permitted by applicable law, be governed by the laws of the People's Republic of China.
Before starting formal proceedings, both parties agree to make reasonable good-faith efforts to resolve disputes through direct commu